PROJECT PORTFOLIO · LG ELECTRONICS

Enterprise AI Agents

A multi-agent system with real-time global SCM visibility and autonomous execution, unifying LG Electronics' inventory and shipping data into a single source of truth.

Designed and built for LG Electronics, deployed in production.

BUSINESS NEEDS

  • Unified Visibility — A single source of truth for tracking global inventory and carriers in real time.
  • Operation Speed — Faster responses that improve customer satisfaction.

Governance

Secure Foundations

Fine-grained security for every agent and tool call, with controlled access to systems and data and tailored permissions.

Business Logic

Reasoning Engine

Built-in reasoning interprets SCM variables in real time, turning tracking data into insights and identifying at-risk shipments.

Autonomous Action

Closed-Loop Execution

Automatically creates Salesforce APEX support tickets with the relevant order context for closed-loop execution.

Impact & Result

Results after deployment

< 10 sec

Lookup time (previously 60+ min)

90%

Workflow efficiency improvement

100+/day

Autonomous Salesforce CSR handling

SYSTEM ARCHITECTURE

Multi-Agent Intelligence Flow

A secure, scalable multi-agent architecture built on AWS.

AWS CloudVPC · Private SubnetsAmazon EKS ClusterData StoresSpecialized AI AgentsAWS Managed Service① Request — User request flow →← ② Response — Results returnedUsersBusiness usersInternetWAFWeb App FirewallALBLoad BalancerInternet GWRouting rulesFrontend AppK8s PodBackend AppK8s PodAI OrchestratorAgent routingOrder AgentOther AgentsLight LLMK8s PodAWS BedrockManaged GenAINeo4jGraph DBPostgreSQLRelational DB
Request flowResponse flowData read/write
Multi-agent intelligence flow: requests pass through WAF and ALB to the frontend, backend, and AI orchestrator on EKS. Specialized agents, Light LLM, and AWS Bedrock perform reasoning and return results to the user.
AWSAmazon EKSKubernetesAWS BedrockNeo4jPostgreSQLSalesforce APEXMulti-Agent LLM

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